Exchanges & Warranty

EXCHANGES AND WARRANTY POLICIES

  1. Exchanges can be done within 1 month of the receipt of the merchandise, but Entreaguas is not responsible for shipping charges on any items that are being exchanged or for any customs fees incurred from importing goods. The items must remain un-worn, un-washed and all tags must still be attached.
  2. Only one exchange per order is accepted.
  3. Only 30% of the total purchase can be exchanged.
  4. No credit balances or refunds are allowed.
  5. Discounted merchandise cannot be exchanged.
  6. All Entreaguas merchandise goes through strict quality controls, but we still recommend that all items are rechecked upon arrival.
  7. Entreaguas items have a 3-month warranty, in case there are manufacturing defects: in case they tear, change color or depart from their intended design. These items can be exchanged and Entreaguas will cover all expenses. Items damaged through normal use are not eligible for this warranty.